PERSONAL SUMMARY

I am an experienced, disciplined, and highly motivated individual seeking new opportunities for positions as a project or product management or business analyst. I’m an accomplished and fluent communicator and active listener with strong troubleshooting, problem-solving, analytical and decision making skills. I have a verifiable track record in fields such as process improvement, process analysis, improvement and implementation; end-user and client training; data modeling, strategic and conceptual planning, application development, implementation and production support, software development using both waterfall and agile methodologies and business analysis. I've mainly worked within software and application development, advertising and marketing, eCommerce, higher education, finance, enterprise wide implementation. My accomplishments over the last 10 years, I have a verifiable track record in fields such as:

·   Project Management

·   Program Management

·   Business Analysis

·   Process Analysis, Improvement, Mapping, & Documentation

·   Marketing, Digital Media, Traditional Media, Paid Media

·   Managing Software Development

·   System Analysis

·   QA Testing

·   Managing Application Development

·   Production Support

·   Business Intelligence and Data Modeling

·   Training (online or classroom)

 

TECHNICAL SKILLS

·   Software Development Lifecycle (SDLC) using both waterfall and agile, SCRUM methodologies

·   Manage and Maintain: small, medium, large scale projects

·   Ability to assess the validity of a technological solution

·   Strong ability to research: System Functionality, Code (Java, HTML, CSS and .NET), database (MySQL, Oracle), database connectivity/communication (Web Service, CXML Integrations, SSL, & XML) and network architecture (firewalls, server and log files)

·   Ability to understand key infrastructure and how that infrastructure could potentially effect work

·   Perform and coordinate release notes and releases to production

·   Data Modeling Workflow using the Kimball Methodology – Dimensional Modeling and Attributes

·   E-Commerce Solutions

·   Website Development – Knowing the difference between a website versus application

 

BUSINESS SKILLS & QUALIFICATIONS

·   Excellent documentation skills; SLA, SOW/Scope, Requirements Documentation and Analysis (Business or Product), Test Cases, UML/Use Case Diagrams and Flow Charts

·   Project Charters, Project Planning, Timeline, Scope, Time, Cost and Risk Management Planning and Documentation, and Forecasting

·   Professional conduct, leadership and interpersonal skills

·   Claritque Consulting – Alex Sharp – Process Methodology; Process Landscape, Process Analysis, Process ‘As-Is’ and ‘To-Be’ Swimlane Diagrams

·   Strong ability to partner with clients (consulting) and creating a respectful and trusting partnership(s); communication and documentation is key

·   Understanding the client needs interpret those requirements to developers and/or designers

·   Strong written and verbal communication skills to manage and be a liaison with clients/business/end-users, developers, designers, management and stakeholders/sponsors

·   Creating a positive and professional work environment and also know how to have fun, when appropriate

·   Strong ability to be personable/approachable to perform client/business interviews

·   Understanding of Business Intelligence, Data needs for reporting and how relationships between data models and attributes work together

·   Digital Marketing, Traditional Marketing, Paid Media

 

TECHNOLOGY USED

ü       MS Word, Excel, Visio, Outlook, Lync, PowerPoint, Project	ü       SAP BusinessObjects ü       SaaS – Cloud Systems	ü       Google Analytics, Omniture ü       OmniGraffle/Visio/Lucidchart
ü       PeopleSoft Financials/HR ü       Mantis ü       Sugar CRM	ü       Basecamp (v1-3) ü       JIRA	ü       Roadmap ü       MS Access

 

CAREER HISTORY

 

PROJECT MANAGER/SR. BUSINESS SYSTEMS ANALYST                                                                                      May 2015 – Current

The University of Utah                                                                                                                                                            Salt Lake City, Utah

Direct Reports: Paula Millington, Director, Project & Process Office & Stephen Hess, CIO, UIT

 

My primary role as Project Manager is to provide consulting services across campus by providing project management and best practices. My services are not limited to project management; I also fulfill the roles and responsibilities of:

• Program Management

• Business Analyst

• Process Analysis

 

RESPONSIBILITIES:

• Provide project updates to executive sponsors, project sponsors, stakeholders and team members

• Provide reports that contain overall project health, status, milestones, tasks, potential risks and roadblocks.

• Create and Manage a client's project charter, project plan, requirements and best practices

• Ensure policy is in place and/or verify whether or not policy needs to be revised

• Ensure client's deliverables are met, on-time, and within budget

• Strategic planning

• Define, create and implement a standardization of templates or workflows of SaaS eCommerce applications

• Responsible for all communication, agendas, scheduling, presentations and facilitation

• Identify and document new business, product or technical requirements

• Attend Executive level committee meetings

• Work with the client users or all end users to ensure delivery of a new product, service or result by facilitating focus groups and pilot groups

• Provide necessary training documentation

 

CURRENT PROJECTS

Ø       Procure to Pay (P2P) Program

Ø       Stadium DAS & Wireless Project

Ø       Payroll Business Intelligence Program

 

 

 

 

 

 

 

 

SENIOR BUSINESS SYSTEMS ANALYST                                                                                                               March 2012 – May, 2015

The University of Utah                                                                                                                                                            Salt Lake City, Utah

Direct Reports: Dean Church, Director of Financial Solutions, Financial and Business Services

 

I was a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policy and information systems. I understand business problems and opportunities in the context of requirements and recommend solutions that enable our organization to achieve its goals.

New systems I’ve become acclimated with are: PeopleSoft, SAP BusinessObjects and SciQuest. I’ve also been provided with training on a business process methodology from Alec Sharp. This training has broadened my knowledge on business process analysis.

 

RESPONSIBILITIES:

·   Enterprise Analysis – Understanding the big picture, involving strategic planning

·   Enterprise (ERP) Implementation

·   Daily Functional Support For Financial and Business Services' Accounting Offices

·   Business Process Analysis

·   Professionally interact with executives, managers, subject matter experts and IT

·   Facilitate the construction of project timelines, alpha testing and beta (UAT) testing to help ensure a successful release or implementation

·   Provide training, documentation and guidance as needed to ensure user acceptance

·   Perform project management role and responsibilities

·   Interviewing or Focus Groups for users across campus, academics and health sciences

·   Understand Business Intelligence and learned to create data models with appropriate dimensions and attributes

·   Business Process Lead and Functional Expert the University’s eProcurement cloud-based application branded as: UShop      

 

PREVIOUS PROJECTS

Ø       Investments & Endowments Process Documentation

Ø       Signature Cards à Granting Financial Authority

Ø       Property Accounting

Ø       General Stores

Ø       Surplus & Salvage

Ø       Procure To Pay (P2P) – Current Processes

Ø       Procure To Pay (P2P) – SciQuest/eProcurement Implementation/Configuration/Business Process Lead

Ø       Real Estate Accounts Receivable Business Process Analysis

 

 

PROJECT MANAGER                                                                                                                                                  May 2012 – January 2013

Richter7                                                                                                                                                                                      Salt Lake City, Utah

Direct Report: Tal Harry, Sr. Vice President, Digital Services

 

Richter7 is an advertising agency and I was the essential asset for implementing project management within the agency. I defined the processes across the agency and using Basecamp and Roadmap as tools for documentation, timelines and content management. I also initiated and integrated the testing/QA processes across the agency for digital and traditional media departments. Added visibility across the agency by implementing basecamp and used the ‘Roadmap’ plugin using Roadmap. While working at this ad agency, I did learn and take-away knowledge about how an ad agency functions. During my time with Richter7, I also inherited the role and responsibilities of an Account Manager for specific financial institutions and their affiliates, Big D Construction and each client had multiple email campaigns and one-off client marketing emails using Silverpop.

 

RECOMMENDATION

·   Letter of recommendation from Tal Harry, SVP of Digital Services

 

 

 

 

PRODUCT/PROJECT MANAGER                                                                                                                                    June 2008 – April 2012

Utah Interactive, LLC  (Utah.gov)                                                                                                                                          Salt Lake City, Utah

Direct Report: Sara Watts, Director of Marketing & Operations

 

I consulted with State of Utah agencies and partnered with each agency to innovate new ideas or enhance existing online services to improve their existing presence, taking a paper process and make the service available online 24/7.

 

RESPONSIBILITIES:

·   Perform multiple roles throughout a project and manage production service apps: Product Manager, Project Manager, Business Analyst, QA, Production Support, Release Coordinator, Press Releases Writing and Marketing.

·   Maintain partnership and/or create new partnerships with the State of Utah’s agencies. Utah State Tax Commission, Division of Motor Vehicle,  Lieutenant Governor’s Office, State Senate, Martin Luther King Foundation, Department of Environmental Quality (including Water Quality and Air Quality)

·   Provide SCRUM methodology to an agency who had multiple competing projects or enhancements

·   Work with internal IT and Operations Directors for resources

·   Attend the Financial Bankers Association Conference, yearly

·   See a project through either the project or product lifecycles

·   Take user feedback from on-site customer support to provide a better product for ease of use

·   Maintain relationships with all internal personnel

·   Accountable for user adoption

·   Payment reconciliation

·   Reporting for transactions and/or adoptions

·   Ensure each online service application was compatible for any web browser supported by the State of Utah

·   Ensure each online service application was mobile ready

·   Budget Forecasting for each online service

·   Ensure that most online service applications provided a self-funding model

·   Used either email, phone or JIRA for communication to state agencies, internal developers or off-shore developers

·   Learned how to provide database query information (SQL), review server log files, read code: Java, Java Script, HTML among other languages

·   Troubleshooting

 

PREVIOUS PROJECTS

Ø       Email Vehicle Renewal Reminder - https://secure.utah.gov/renewalreminder

Ø       Eliens – Electronic Lien System – https://secure.utah.gov/eliens

Ø       Re-Design of Renewal Express – https://secure.utah.gov/rex

Ø       Re-Design of On The Spot Vehicle Renewal – https://secure.utah.gov/station

Ø       Voter Registration – http://voter.utah.gov

Ø       Notary Look-up, Notary Test and Registration – https://secure.utah.gov/notary

Ø       Department of Environmental Quality Portal for Online Permits – https://secure.utah.gov/deq-dashboard

 

AWARDS AND RECOGNITION RECEIVED ON BEHALF OF THE STATE OF UTAH

Ø       2011 Best of the Web DGAA Award for Online Voter Registration

Ø       2011 Honorable Mention for Online Notary Registration Application for Government to Business

Ø       2009 NASCIO Award for On The Spot program

 

RECOMMENDATION

·   LinkedIn profile, I have a recommendation from the State of Utah’s Chief Technology Officer

 

 

APPLICATION SUPPORT PROJECT MANAGER/BUSINESS ANALYST                                                                                 2005 - 2008

O.C. Tanner Company                                                                                                                                                               Salt Lake City, Utah

Direct Report: Zlatina Todorova, Director of Application Support & Development

 

I worked within the application support development & quality analyst team as their project manager. My key responsibilities was to work with the business and marketing leadership group to prioritize their system issues, create project plans, flow charts & create use cases. I would also collaborate with Quality Analysts; Architecture & Operations to ensure all system design requirements reflect the defined business processes & ensure it fully support all business requirements. My over-all goals of the position was to manage day-to-day issues, prioritization using SCRUM, ensure delivery of all bugs, enhancements & projects to the business and to maintain the agile processes.

 

PREVIOUS PROJECTS

Ø       Recognition @ Work

Ø       Th@nks.com

Ø       Integrated 3rd party offering for O.C. Tanner’s Incentive Program

Ø       Data file processing – Major project to implement into the Recognition @ Work product offering

 

CLIENT RELATIONS PROCESS OWNER                                                                                                                                        2004 - 2005

O.C. Tanner Company                                                                                                                                                              Salt Lake City, Utah

Direct Report: Leslie Timmons

 

My responsibilities as a Client Relations Process Owner were to coach and train ‘Program Builders’ to be able to do their necessary duties required for their position. I also provided equipment, systems & leaner/efficient processes necessary to create and maintain program set-up. Other duties consisted of investigation into customer complaints, facilitate teams to form new or improved processes, and to work with Information Technology and Marketing to visualize, create, implement new offerings, and enhancements. Overall goal for this position was to maintain productivity, quality, efficiency & delivery.

 

REGIONAL PROJECT COORDINATOR                                                                                                                                          2003 – 2004

O.C. Tanner Company                                                                                                                                                              Salt Lake City, Utah

Direct Report: Kaye Christensen

 

I managed projects/jobs for Canada and the Great Lakes region of the U.S.I worked closely with the Account Managers for that region. I would receive projects for the account managers from the regional sales offices and was responsible for assessing the project, priority, assigning timeline and resources to my teams’ program builders and brochure designers. I also worked with the region’s sales offices by providing support on their projects, project changes and updates.

 

CLIENT SERVICES SUPERVISOR                                                                                                                                                     2002 - 2003

O.C. Tanner Company                                                                                                                                                               Salt Lake City, Utah

Direct Report: Cathie Lewis, Manager, Client Services

 

I was quickly promoted a year after starting at an entry level position at O.C. Tanner and quickly found an efficient way to perform building out a performance award brochure. My responsibilities included:

·   Supervising Program Builders

·   Supervising Brochure Builders/Designers

·   Balancing and Managing Workload Across Team

·   Daily, Weekly, Monthly Statistic Reports

·   Annual Performance Reviews

 

 

 

 

 

 

CERTIFICATIONS:

Ø       2016 – Project Management Professional (PMP) Certification – In Process

Ø       2016 – ITIL Foundations – In Process

Ø       2015 – PMP Exam Preparation Course (35 PDU) – Cert# 2155-150001-07

Ø       2014 – WACUBO Lean Process Improvement

Ø       2008 – Foundations of Project Management (16 PDU)

 

PROFESSIONAL VOLUNTEER GROUPS:

Ø       IIBA Salt Lake City Chapter – Member since 2013

Ø       Women in Technology – Membership 2006 - 2012